General information about the webshop

Yes, you can order up to 5 free samples from our website under the following link  https://noel-marquet.de/en/sample-order

Log into your account via https://noel-marquet.de/en/my-account, then click on “Account details” where you will be able to change your password.

On the login page (https://noel-marquet.de/en/my-account) you can click “Lost your password?”, then follow the instruction on the next page to reset your password.

Payments and invoicing

For orders under 200€, shipping costs are fixed at 20€. For orders from 200 € to 399,99 €, shipping costs are fixed at 30€. For orders from 400€, there are no added delivery or shipping costs.

You will be charged immediately after placing your order.

Yes, after you have placed an order, you will automatically receive an invoice.

Orders and returns

Yes, it is possible to complete an order without having a NOËL & MARQUET account.

No, there is no possibility to alter or cancel an order once it has been placed.

Yes, your delivery address does not necessarily need to coincide with your billing address.

Shipping

DPD will contact you regarding the tracking of your order.

We ship our goods exclusively from Belgium.

DPD will normally contact you or leave a note with instructions as to how to claim your parcel.