Frequently Asked Questions - General information about the webshop

By creating an account, you will be able to keep an overview of your past orders and you will not have to enter the same billing and shipping information every time you want to make a purchase.

The products of the NOËL & MARQUET range are covered under warranty for a period of 12 months from the date of purchase if the products are correctly installed and in accordance with the NMC application guidelines.

If you have any unanswered questions or require further information, you can contact our customer service in Germany by phone at +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.

You should be reimbursed within 14 days after NMC’s receipt of the returned goods. Please contact our customer service for more details. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.

Yes, we work with an external service provider (Mollie), that is well-known and trusted in the field of online payments.

You can pay your order with Paypal or using a credit card.

At the time of the order, you can indicate the address of your choosing.

At the time of the order, you can indicate the address of your choosing.

Please contact customer service, they will be able to help you. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.

Yes, please contact customer service and follow their instructions. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.

Yes, you may get a refund if you return the goods within 14 days after their receipt. The costs of shipping the goods back will be at your expense.

No, we do not offer any express delivery.

Your parcel should arrive latest two weeks after placing your order. We will reach out to you in case of unforeseen delays.

Our parcels are shipped with DPD.

Currently, we do not ship to Austria or Switzerland, only to Germany.