Frequently Asked Questions - Webshop
General information
Yes, you can order up to 5 free samples from our website under the following link https://noel-marquet.de/en/sample-order
Log into your account via https://noel-marquet.de/en/my-account, then click on “Account details” where you will be able to change your password.
On the login page (https://noel-marquet.de/en/my-account) you can click “Lost your password?”, then follow the instruction on the next page to reset your password.
By creating an account, you will be able to keep an overview of your past orders and you will not have to enter the same billing and shipping information every time you want to make a purchase.
The products of the NOËL & MARQUET range are covered under warranty for a period of 12 months from the date of purchase if the products are correctly installed and in accordance with the NMC application guidelines.
If you have any unanswered questions or require further information, you can contact our customer service in Germany by phone at +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.
Payments and invoicing
For orders under 200€, shipping costs are fixed at 20€. For orders from 200 € to 399,99 €, shipping costs are fixed at 30€. For orders from 400€, there are no added delivery or shipping costs.
You will be charged immediately after placing your order.
Yes, after you have placed an order, you will automatically receive an invoice.
You should be reimbursed within 14 days after NMC’s receipt of the returned goods. Please contact our customer service for more details. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.
Yes, we work with an external service provider (Mollie), that is well-known and trusted in the field of online payments.
You can pay your order with Paypal or using a credit card.
Orders and returns
Yes, it is possible to complete an order without having a NOËL & MARQUET account.
No, there is no possibility to alter or cancel an order once it has been placed.
Yes, your delivery address does not necessarily need to coincide with your billing address.
At the time of the order, you can indicate the address of your choosing.
At the time of the order, you can indicate the address of your choosing.
Please contact customer service, they will be able to help you. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.
Yes, please contact customer service and follow their instructions. You can contact our customer service by telephone on +32 87 85 85 00 or by e-mail at orders@noel-marquet.com.
Yes, you may get a refund if you return the goods within 14 days after their receipt. The costs of shipping the goods back will be at your expense.
Shipping
DPD will contact you regarding the tracking of your order.
We ship our goods exclusively from Belgium.
DPD will normally contact you or leave a note with instructions as to how to claim your parcel.
No, we do not offer any express delivery.
Your parcel should arrive latest two weeks after placing your order. We will reach out to you in case of unforeseen delays.
Our parcels are shipped with DPD.
Currently, we do not ship to Austria or Switzerland, only to Germany.