Frequently Asked Questions - Webshop UK

If we are unable to supply you with the goods you have ordered for whatever reason, for example, because we are unexpectedly out of stock or because of an error in the price of the goods on our website, we will let you know as soon as possible by email and refund any sums you have paid. 

Any promotional code that we issue to you shall be subject to the specific terms and conditions stated at the time of issue. One promotional code may be used per order. Promotional codes cannot be combined or used in conjunction with any other offer or discount. Promotional codes are non-transferable, have no cash value, and may be withdrawn or amended by us at any time without notice.

You can contact our customer service team:

• by telephone on 01495 713254; or
• by email at info@noel-marquet.co.uk

Our opening hours are Monday – Thursday 9am- 5pm (Friday 9am – 4pm).

You must inform us that you wish to cancel your order before the cancellation period has expired. For more information about the cancellation period, please see FAQ: Can I cancel my order?

You must inform us if your wish to cancel by using one of the following methods:

• by telephone on 01495 713254,
• by email info@noel-marquet.co.uk; or
• by post to NMC (UK) Limited 5b Tafarnaubach Industrial Estate, Tredegar, Gwent, NP22 3AA

For the information that you need to provide to us to cancel your order, please see FAQ: What information do I need to provide to cancel my order.

Please provide us with as much information as possible to help us identify your order. This should include:

• confirmation that you wish to cancel your order;
• your full name and your address;
• the order number set out in your email order confirmation;
• the date of order as set out in your email order confirmation;
• the date the goods were received (if applicable);

You may find it easier to copy and paste the sample cancellation form into an email and insert your details. See here for link to the cancellation form. Please note that use of this cancellation form is not mandatory.

We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

If you cancel your order before we have shipped the goods, we will refund you the price for the goods and the delivery costs you paid (if any) within 14 days from the day on which we received notice of your cancellation.  

You will need to return the goods to us in accordance the details below and our Terms and Conditions.

To be eligible to return any goods you've purchased, you must notify us within 14 days of receiving the goods. You can notify us by:

• telephone on 01495 713254,
• email at info@noel-marquet.co.uk; or
• post to NMC (UK) Limited 5b Tafarnaubach Industrial Estate, Tredegar, Gwent, NP22 3AA

Please provide as much information as possible so that we can identify your order.

You must then return the good(s) to us within 14 days of your notification to us that you wish to return the good(s). We do not accept returns after this time.

The good(s) must be unused and in their original condition and packaging. You should refer to the installation manuals and technical brochures provided with the goods or which are available at https://noel-marquet.uk/en/documents. It is your responsibility to follow the instructions in the applicable installation manual. Failure to do so may result in damage to the goods and/or reduce your ability to return items for a full refund.

Once we have received the goods, we will refund you the price you paid for the goods. If we find that the goods have been used or damaged, then we are entitled by law to reduce your refund to reflect any reduction in the value of the goods.

Please package the goods in their original packaging or in an alternative safe and secure parcel and send to the following address:

NMC UK Ltd
Unit 4 Tafarnuabach Industrial Estate
Tredegar
Gwent
NP22 3AA
'Unit 4'

Please ensure that the parcel is addressed to 'Unit 4'. If the goods are delivered to the incorrect warehouse then your return and refund could be delayed.

Unless the goods are faulty or not as described, you will be responsible for the cost of returning the goods to us. We recommend (but it is not mandatory) to return goods to us via a tracked delivery method and retain receipt of postage.

Please note that some of the heavier goods we sell will need to be returned using a carrier. Please be aware that carrier charges will be dependent on the weight and volume of the package you are returning.

If you receive goods from us that are faulty or not as described, please contact us by:

• telephone on 01495 713254,
• email at info@noel-marquet.co.uk; or
• post to NMC (UK) Limited 5b Tafarnaubach Industrial Estate, Tredegar, Gwent, NP22 3AA

You will need to return the faulty goods to us and we will then refund you the price you paid for the faulty goods (in full) together with any applicable delivery charges. We will either issue you with a pre-paid postage to return the goods, or reimburse you any reasonable costs you incur in returning the good(s) to us. Please ensure you contact us before making any return.

To be eligible to exchange any goods you've purchased, the goods must be unused and in their original condition and packaging and you must request an exchange within 14 days of receiving the goods.

To request an exchange and for confirmation as to whether we have your preferred goods in stock, please contact our customer service team:

• by telephone (01495 713254) or
• by email (info@noel-marquet.co.uk).

We will refund you any difference in cost where the item you are returning is more expensive than the good(s) you are exchanging for. You will be responsible for any additional costs where the item you are exchanging for is more expensive than the item you are returning.

We will process any refund due to you within 14 days of:

• receiving the returned goods; or
• receiving evidence that you've sent the goods back to us (which ever comes first).

Refunds will be made using the same payment method you used for your order.